top of page

Our Policies

Anti-Discrimination Policy

Youth Educational Sport and Dance Organization is dedicated to providing equal opportunities for all participants and fostering a respectful environment in our programs. We value diversity and believe that everyone should be treated fairly and with dignity. Discrimination of any kind is not tolerated.

We do not discriminate against participants based on age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, sex (including pregnancy and breastfeeding), sexual orientation, receipt of public assistance, or record of offences.

We are committed to promoting fairness and eliminating barriers to ensure that all participants have access to the same opportunities for learning and enjoyment. We celebrate the unique backgrounds and talents of our participants, as we believe they enrich our programs and contribute to our success.

We encourage open communication, collaboration, and mutual respect among all participants, coaches, and staff. Any form of discrimination or harassment will not be tolerated and will be dealt with seriously.    

Retaliation against individuals who report discrimination or harassment will not be tolerated. Any participant or staff member found to have violated this policy will be subject to appropriate consequences, which may include removal from the program.

By adhering to this Equal Opportunity and Respect Policy, we affirm our commitment to creating an inclusive and welcoming environment where every participant feels valued, respected, and supported in their pursuit of sports and dance education.

Health and Safety Policy

Youth Educational Sport and Dance Organization is committed to providing a safe and healthy environment for all participants, coaches, staff, and volunteers involved in our programs. We recognize our responsibility to prioritize health and safety in all aspects of our operations, and we are dedicated to preventing accidents, injuries, and illnesses.

  1. Risk Assessment: We regularly conduct risk assessments of our facilities, equipment, and activities to identify potential hazards and take appropriate measures to mitigate risks.

  2. Safety Training: We provide comprehensive safety training to all coaches, staff, and volunteers to ensure they are equipped with the knowledge and skills necessary to maintain a safe environment and respond effectively to emergencies.

  3. Emergency Procedures: We have established clear procedures for responding to emergencies, including medical emergencies, natural disasters, and other unforeseen events. These procedures are communicated to all participants, coaches, staff, and volunteers, and regular drills are conducted to ensure readiness.

  4. First Aid and Medical Assistance: Adequate first aid supplies are readily available at all program locations, and staff trained in first aid are present during program hours. In the event of a medical emergency, appropriate medical assistance will be sought promptly.

  5. Safe Equipment and Facilities: We regularly inspect and maintain our facilities and equipment to ensure they meet safety standards and are free from hazards. Any equipment or facilities found to be defective or unsafe will be repaired or replaced promptly.

  6. Participant Health and Wellness: We prioritize the health and wellness of our participants by promoting proper hydration, nutrition, and rest. We also encourage participants to disclose any medical conditions or injuries to their coaches or program staff to ensure appropriate accommodations can be made.

  7. Child Protection: We are committed to protecting the safety and well-being of children and young people involved in our programs. All staff and volunteers undergo background checks and receive training on child protection policies and procedures.

  8. Safety Communication: We communicate safety policies, procedures, and expectations to all participants, parents/guardians, coaches, staff, and volunteers to ensure everyone is aware of their responsibilities for maintaining a safe environment.

  9. Continuous Improvement: We regularly review and update our health and safety policies and procedures to incorporate best practices and address emerging risks. Feedback from participants, parents/guardians, coaches, staff, and volunteers is welcomed and used to inform improvements.

  10. Compliance with Regulations: We comply with all relevant health and safety regulations and guidelines set forth by local, state/provincial, and federal authorities.

By adhering to this Health and Safety Policy, we demonstrate our commitment to providing a safe and secure environment where participants can enjoy sports and dance activities with confidence and peace of mind.

Code of Conduct

Members and participants of Youth Educational Sport and Dance Organization are expected to adhere to the following Code of Conduct:

  1. Respect: All individuals associated with the organization, including participants, coaches, staff, volunteers, and spectators, must treat each other with respect and dignity. Discriminatory, disrespectful, or harassing behavior will not be tolerated.

  2. Fair Play: Members must uphold the principles of fair play and integrity in all activities. This includes following the rules and regulations of the sport or dance discipline, competing honestly, and demonstrating good sportsmanship.

  3. Safety: The safety and well-being of all individuals involved in our programs are of utmost importance. Members are expected to prioritize safety by following safety guidelines, reporting hazards or concerns, and adhering to instructions provided by coaches, staff, or volunteers.

  4. Commitment: Members should demonstrate dedication and commitment to their sport or dance discipline by attending practices, rehearsals, and events regularly and punctually. They should strive to improve their skills and contribute positively to the team or group.

  5. Inclusivity: Our organization values diversity and inclusion. Members should embrace and celebrate differences, creating a welcoming and inclusive environment for all participants, regardless of their background, identity, or abilities.

  6. Positive Attitude: Members should maintain a positive attitude and mindset, supporting and encouraging their teammates, classmates, and fellow participants. Negative behavior, including bullying, gossiping, or belittling others, will not be tolerated.

  7. Responsible Behavior: Members are expected to conduct themselves responsibly both on and off the field or stage. This includes abstaining from the use of drugs, alcohol, or any other prohibited substances, and refraining from behavior that may bring discredit to themselves or the organization.

  8. Confidentiality: Members should respect the confidentiality of sensitive information shared within the organization, including personal information about participants or proprietary information about the organization's operations.

  9. Community Engagement: Members are encouraged to engage in community service and outreach initiatives organized by the organization, using their skills and talents to make a positive impact in the community.

Accommodation and Accessibility Policy

Youth Educational Sport and Dance Organization is committed to providing inclusive and accessible programs for all participants, including those with disabilities or special needs. We believe that everyone should have the opportunity to engage in sports and dance activities in a supportive and welcoming environment. Therefore, we have established the following Accommodation and Accessibility Policy:

  1. Equal Access: We are dedicated to ensuring equal access to our programs for all individuals, regardless of their abilities or disabilities. We will make reasonable accommodations to ensure that everyone can participate fully and enjoyably in our activities.

  2. Individualized Accommodations: Participants with disabilities or special needs are encouraged to communicate their accommodation needs to our staff or program coordinators. We will work collaboratively with individuals and their families to develop individualized accommodation plans that meet their specific needs and preferences.

  3. Communication and Information: We are committed to providing clear and accessible communication to all participants. This includes providing information about our programs, schedules, and policies in formats that are accessible to individuals with disabilities, such as large print, electronic formats, or alternative languages upon request.

  4. Physical Accessibility: We strive to ensure that our facilities and venues are accessible to individuals with mobility impairments. This includes providing wheelchair ramps, accessible parking spaces, and barrier-free entrances and pathways.

  5. Adaptive Equipment and Resources: We will make efforts to provide adaptive equipment, tools, or resources to support participants with disabilities in fully engaging in our activities. This may include modified sports equipment, assistive devices, or additional support from trained staff or volunteers.

  6. Training and Awareness: Our staff and volunteers receive training on disability awareness and inclusion practices to ensure they are equipped to support participants with disabilities effectively. We promote a culture of inclusion and respect, where everyone feels valued and supported.

  7. Feedback and Continuous Improvement: We welcome feedback from participants, families, and caregivers on our accommodation and accessibility efforts. We are committed to continuously improving our programs and services to better meet the needs of all individuals.

  8. Non-Discrimination: We do not discriminate against participants based on their disability or special needs. All individuals are welcome to participate in our programs, and we will make every effort to accommodate their needs to the best of our ability.

 

 Customer Service Policy

Our Customer Service Policy outlines our commitment to meeting the needs and expectations of our customers while maintaining a positive and professional environment. Key principles of our Customer Service Policy include:

  1. Accessibility: We strive to make our programs and services accessible to all individuals, regardless of their background, abilities, or circumstances. We provide clear and concise information about our programs, registration processes, and policies through multiple channels, including our website, social media platforms, and direct communication.

  2. Communication: We value open and transparent communication with our customers. We aim to respond promptly to inquiries, concerns, and feedback from participants, families, and stakeholders. Our staff members are trained to listen actively, provide accurate information, and address customer needs with empathy and professionalism.

  3. Professionalism: Our staff members uphold high standards of professionalism in all interactions with customers. This includes demonstrating courtesy, respect, and patience when assisting customers, whether in person, over the phone, or via email. We maintain a positive attitude and demeanor, even in challenging situations, to ensure a positive customer experience.

  4. Customer Feedback: We welcome and encourage feedback from our customers as a valuable opportunity for improvement. We provide multiple channels for customers to share their feedback, including online surveys, suggestion boxes, and direct communication with staff members. We take customer feedback seriously and use it to identify areas for improvement and implement positive changes.

  5. Problem Resolution: In the event of a customer concern or complaint, we are committed to addressing it promptly and effectively. Our staff members are trained to listen actively, empathize with the customer's perspective, and work collaboratively to find a satisfactory resolution. We follow established procedures for handling complaints, ensuring that they are documented, investigated, and resolved in a timely manner.

  6. Privacy and Confidentiality: We respect the privacy and confidentiality of our customers' personal information. We handle customer data in accordance with applicable privacy laws and regulations, ensuring that it is kept secure and used only for the purposes for which it was collected.

  7. Continuous Improvement: We are committed to continuously improving our customer service practices and procedures. We regularly review feedback, assess customer satisfaction levels, and identify opportunities for enhancement. We invest in staff training and development to ensure that our team members are equipped with the skills and knowledge needed to deliver exceptional customer service.

bottom of page